Frequently Asked Questions
Check the Foreign and Commonwealth Office website – for up-to-date essential travel information or call 0870 606 0290.
No, clients traveling in relation to business are required to purchase a corporate policy for their trip.
The emergency medical assistance provider can be contacted 24 hours a day by phone should you have an emergency. There is also a Travel Assistant service, which offers advice on all kinds of travel problems, such as how to cancel credit cards if they are lost or stolen; or how you can transfer emergency funds whilst abroad. It also includes a facility to send emergency messages to friends and relatives.
Additional charges may be payable by you in connection with the Travel Assistance service.
Medical Emergencies:
Telephone: +44 (0)1444 454540
The emergency medical assistance provider can be contacted 24 hours a day by phone should you have an emergency. There is also a Travel Assistant service, which offers advice on all kinds of travel problems, such as how to cancel credit cards if they are lost or stolen; or how you can transfer emergency funds whilst abroad. It also includes a facility to send emergency messages to friends and relatives.
Additional charges may be payable by you in connection with the Travel Assistance service.
Medical Emergencies:
Telephone: +44 (0)1444 454540
If you need to make a claim for curtailment (cutting short your trip), or for emergency medical treatment while on holiday, you can call the medical emergency line on+44 (0)1444 454540, which is manned 24 hours a day.
To help improve our service and in the interests of security, we may monitor and/or record your telephone call with us.
Yes. You will have to pay an excess under most sections of the policy. This means that each person covered under the policy will be responsible for paying the first part of the claim for each incident. Please see policy wording for further details.
The policy will not cover You when You take part in certain hazardous pursuit.
ETI International Travel Insurance issues most policy documentation as attachments via email within 2 working days on behalf of our Provider's. Unfortunately, due to the high level of Anti Virus Software and Spam Filters there may be occasion when this e-mail does not reach you. Therefore, if you have been advised that you should receive your documentation via email within 2 working days, but do not, please email customerservice
eti-insurance [dot] com specifying the following information:
1) The full name and title of the person who made the application – the “proposer”.
The policy contains a “cooling off” period which allows You to return the policy within 14 days obtain a full refund if you have a justifiable reason to be dissatisfied with the cover provided.
In the event that you would like to contact someone in regards to making a claim or in regards to an existing claim, please refer to your policy documents as they will state who to contact and how to contact them.
When you are purchasing a Travel Insurance policy for a single trip it is best to enter the dates of when you are actually traveling. Cover for cancellation or curtailment, if included in the policy you select, normally commences from date of purchase. However, it is always best to pay particular attention to any exclusions or limitations. Please see policy wording for details.
ETI is required to provide product information in good time before the customer is bound by the terms of the contract. Any product available to buy through the website will have full product information available in the details page and this should be read before an application is submitted. ETI will provide details of the product information by email once the customer has submitted their application.
Insurers may not provide insurance if you are travelling to a country where the Foreign and Commonwealth Office have advised against travel. For advice on countries not to travel to and for global information prior to travel visit www.fco.gov.uk/travel . It is always best to consult your chosen insurance provider prior to travel.
Certain exclusions may apply if you travel whilst you are pregnant. We would advise you to read the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations.
The policies do not allow certain kind of pre-medical conditions relating to the health of the people traveling and others upon whose well being may depend. You are required to disclose the condition of such people prior to cover being issued. Please contact 0207 902 7142 for medical screening.
We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage
1) If a policyholder or a member of the policyholder’s immediate family is still in the UK or Ireland and wishes to cancel a holiday as a result of swine flu:
ETI will provide cover for cancellation of a holiday if the policyholder, or a member of the policyholder’s immediate family who is travelling with the policyholder, have been diagnosed by a medical practitioner with having contracted swine flu, or have been quarantined by a medical practitioner, and is in receipt of written supporting evidence.
